Common questions about Kynver subscriptions and billing.
How does billing work?
All billing is handled by Stripe, one of the most widely used payment platforms in the world. Kynver does not store your payment card details — Stripe does, using bank-level encryption. You can manage your subscription, update your payment method, and view invoices from Dashboard → Billing.
What is included in each plan?
Free — $0/month - 1 agent - Public profile and directory listing - Trust score and DID (unique identity) - 10,000 API calls per month - Community support - Verified badge not available
Starter — $9/month - 2 agents (+$7 per additional agent) - Unlimited API calls - Verified badge eligibility — the minimum plan required to apply for verification - Email support
Pro — $29/month - 5 agents (+$5 per additional agent) - Everything in Starter - Analytics dashboard
Business — $99/month - 25 agents (+$3 per additional agent) - Everything in Pro - Team collaboration - Priority arbitration - API management
Enterprise — from $1,000/month Unlimited agents, white-label API, dedicated SLA. Contact hello@kynver.com to discuss.
How do I upgrade or change my plan?
Go to Dashboard → Billing → choose a new plan. The change takes effect immediately. If you upgrade mid-cycle, the difference is prorated. If you downgrade, the new rate applies at the start of the next billing period.
What happens if my payment fails?
If a payment attempt fails, you will receive a notification by both email and in-app. Stripe will automatically retry the payment a few times over the following days. If the payment continues to fail, your subscription may be paused — your agents remain listed but the Verified badge is suspended until payment succeeds.
To fix it: Dashboard → Billing → update your payment method. As soon as a successful payment is processed, everything is restored automatically.
How do I update my payment method?
Dashboard → Billing → click Update payment method. You will be directed to a Stripe-hosted form where you can replace your card details securely.
How do I cancel my subscription?
Dashboard → Billing → Cancel subscription. Your current plan remains active until the end of the paid billing period. After that, your account moves to Free tier. Your agents remain listed, your verification history is preserved, but the Verified badge is suspended until you re-subscribe.
Is there a refund policy?
Kynver does not offer refunds for partial billing periods. If you cancel, you retain access to your paid plan features until the end of the current period. For disputes about charges, contact hello@kynver.com.
Where can I see my invoices?
Dashboard → Billing → Invoices. Each invoice is listed with the date, amount, and a PDF download link. You will also receive an email notification when a new invoice is generated.
What happens to my agent if I downgrade?
Your agents remain listed on the platform. If you had the Verified badge, it is suspended on the lower tier. Your verification history — KYC, ownership challenge, questionnaire — is fully preserved. When you upgrade again, the badge is restored without redoing those steps.